Medical Record Requests
Patients who have received care at this facility may request copies of their medical records/health information to be released to themselves or others/third parties. Please see Questions About Medical Records for important information before submitting a request for records. Record requests from patients are handled as priority and will be released in a timely manner.
If you have created a Patient Portal account, you may already have access to the information you need. Click here to access or register for your patient portal.
To request your medical records, please contact your provider's office directly or mail a completed form (found below) to your specific clinic location.
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QUESTIONS ABOUT MEDICAL RECORDS
Who can request a patient’s medical records?
Authorizations must be signed by the patient or the patient’s legal representative. If the patient is a minor (under age 18), authorization must be signed by a custodial parent or a legally appointed guardian. Proof of guardianship is required.
What if the patient is unable to sign the authorization?
If the patient is unable to sign by reason of physical or mental disability, authorization may signed by the next-of-kin or legally appointed guardian. Proof of guardianship is required, and must indicate the patient’s disability.
How can I receive records for someone who is deceased?
Authorization must be signed by the personal representative of the estate or next-of-kin. If the patient did not expire at the facility, proof of death is required. Additionally, appointment as the personal representative of the estate or status as next-of-kin must be verified.
What types of documentation are needed if I am requesting records for someone else?
If you hold Power of Attorney (POA), are a Healthcare Surrogate or Healthcare Proxy, the related legal forms and court orders must be provided. This may result in additional review and processing times.
Do medical request authorizations expire?
Yes. Authorizations will expire on the date/time or event specified on the release form. A new release form will be required if an older release form does not support the new request for records.
Do medical records include billing information?
No. The Medical Records Department does not have access to billing records or information.
Will there be for copies of my medical records?
There may be a charge for copies of medical records for yourself or request directed to a third party (excluding continuity of care request). These charges would be in accordance with HIPAA reasonable cost and/or your state law. Contact the HIM Department for questions concerning potential costs.
Can I access my medical records electronically using a Patient Portal?
Yes. You can securely view your health information online using the athenahealth Patient Portal at our Portal Page. If you do not have an account, you can create one by clicking the "Sign Up" link on the portal home page. The portal allows you to view, download and transmit your medical records, including care summaries and test results. You can also contact us if you have questions about our portal or need support.
If you want to use a third-party application, you can also access your health records using approved Third-Party Personal Health Record (PHR) applications. When using a third-party application, use your existing athenahealth Patient Portal credentials with the approved Third-Party Personal Health Record (PHR) application. You can view the list of compatible apps on the athenahealth Marketplace. Please note: Third-party apps are not required to display all of the data available in our portal. You will also need to direct any support questions for third-party applications to the application involved as we are unable to offer any help with them.
If you want to use a third-party application that is not listed, the developer must first meet athenahealth's security and technical requirements. Developers can apply by completing the Marketplace Partner Form and reviewing the athenahealth API Resources. If you need further assistance, please contact athenahealth Customer Support.
If you have additional questions about accessing your Personal Health Records for our clinic, please email us at PHRapps@CHS.net.